Shipping policy
Order cancelation
Orders can be cancelled by contacting us through e-mail (team@blankysleep.com) with your order number. Due to our setup it is not always possible for us to cancel orders, especially if the product has already been shipped. However, if you wish you can always return your product under our return policy.
Exchanges
We accept product exchanges within the first 100 days of use as long as they respect the product conditions expected and described below. For Portugal and Spain, the first exchange is made without collection or delivery costs. For subsequent ones and other countries exchanges are subject to these costs. If you want to exchange your product, please fill out this form.
Our 100-night money back guarantee
We believe in love on the first night… but we understand that not everyone falls in love so fast and that’s why we give you 99 additional nights so you can fall in love with your blanky products. And if it was just not meant to be... We will return your money. Please note we do charge shipping costs for any returns or exchanges.
You can use your blanket and cover to trial it, but all other blanky products are required to have not been used or washed in order for their return or exchange to be possible.
If you want to return your product, please fill out this form.
The standard exchange process takes approximately 1 week from the moment we receive the product at our facilities. However, the product may take another week to reach our facilities and the process might be delayed in times of larger activity, such as Christmas, black Friday and summer.
Our manufacturing warranty
Any manufacturing defects are covered at least for three years after you have purchased.
Our policy does not cover claims arising from improper use of the product or of sales made outside our website. In case of doubt, please contact our team so that we can analyse your case.
Once the warranty is activated, we will try as a first approach to repair your blanky. If this is not possible, we will replace it with a new one. In order to activate the warranty, please send us an e-mail to team@blankysleep.com